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Claims Information
Hurricane season runs from June 1st to November 30th.
Hurricane Season Claims Prep
The 2024 hurricane season has started, and forecasters at Colorado State University are predicting it to be a more active season than usual. Orchid Claims is here for you and available for any questions or concerns you may have regarding submitting a new claim or getting the status of an existing claim. Claims are submitted directly to the carrier who will assign a claim number and an adjuster to the claim. Once we receive that information from the carrier, we will forward it to the agency on file and we suggest saving the information for your records. Please save a recent copy of the PDF with all carrier information in case you lose power and/or internet services during a storm. You can find the claims filing information in the policy itself, which provides toll-free numbers that anyone can use to report a claim.
As a reminder, please review all Orchid policies with your insureds and make any changes. Please note, the settlement of a claim can be delayed due to the policy not reflecting accurate information, such as:
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Insured Name(s)
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Mailing Address
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Mortgagees, Etc.
We recommend having plenty of printed ACORD Notice of Loss Forms or using a standard memo of loss that contains all relevant information that our carriers need to process the claims as efficiently as possible. If you need to update a policy, you can access the steps here.
If you do not currently have access to the Agent Servicing Portal, please contact our Agency Services Department at 866-370-6505, Option 1 then Option 4, or email agencyservices@orchidinsurance.com. Please note, you must be the agency principal or designated admin to update this information via the portal.
For claims questions or concerns, please contact us at 866-370-6505, Option 1 then Option 2, or email claims@orchidinsurance.com. Our teammates are available Monday-Friday, 8:00 a.m. to 5:00 p.m. EDT, with the exception of holidays.